Our Policies

Refund and Exchange Policies


If you are not satisfied with your purchase, you may cancel for an exchange or refund within seven working days from the day after receipt. Items returned must be in the condition they were received, unworn, unused, with swing ticket attached and with its original package.
Please contact us in writing prior to returns AT sales@bjornandme.com to obtain a returns code or by FAX on 01474 535492 or write to us at Bjorn and Me Limited, 2 Falcon Mews, Vale Road, Northfleet, Kent DA11 8BW. Please note for any cancellation within 72 hours of Internet or Phone Orders already processed or currently being processed and prior to shipping there will be a non-refundable fee of £50 towards administrative costs.

Please note that if a dress has been made to order in accordance with your measurements, or if a dress has been altered in any way, we are unable to exchange or provide a refund (except in the case of a dress made to order for you where there is a pre-existing manufacturer's defect in the dress). Please ensure you are fully satisfied with your gown before agreeing to any alterations as this will void the exchange/return policy.
Please complete all details on the returns form including the returns code. We will be happy to offer an exchange of goods returned outside the seven working days up to 14 days only. PLEASE NOTE WE WILL ONLY EXCHANGE ONCE DURING THIS PERIOD. CUSTOMERS WILL BE RESPONSIBLE FOR POSTAGE COSTS FOR FURTHER EXCHANGES AFTER THIS PERIOD. This does not affect your statutory rights.
£2.90 SHIPPING COSTS TO UK MAINLAND ADDRESSES ONLY.

Returned items should be sent to:


Bjorn and Me Limited
2 Falcon Mews
Vale Road
Northfleet
Kent
DA11 8BR


We are not held responsible for returned items which may be lost or damaged in the Post.IT IS IMPORTANT THAT YOU OBTAIN a trackable receipt from the Post Office when goods are returned.


Refunded items will be re credited to the purchasers credit/debit card or refund cheques issued within 2 weeks from receipt of the item. Customs duties and taxes may apply to outside the UK.


THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS


Privacy & Security


As an online shop, Bjorn & Me value our customer?s privacy and aim to ensure that all information collected and stored complies with the Data Protection Act. You can safely browse our web site without disclosing personal information. If you wish to receive information on our products and services, please complete the subscription form.


Security & Cookies


Bjorn & Me online purchases take place in a secure environment where our customers protection is paramount.


We only accept orders using PayPal where applied transactions are private and secure.


If you wish to make alternative methods of payments, you may send a cheque or telephone orders on 01474 365636. Please make cheques payable to Bjorn and Me and mail to the address below by recorded delivery.


Bjorn and Me
2 Falcon Mews
Vale Road
Northfleet
Kent
DA11 8BW

All rights, including copyright,photos in this website are owned by or licensed to Bjorn and Me Ltd and TerryTrott Photography. Any use of this website or its contents, including copying or storing it or them in whole or part, is prohibited without the permission of Bjorn and Me Ltd. You may not modify, distribute or copy something on this website for any purpose.

PLEASE NOTE THAT EXPECTANT BRIDE IS NOT A STOCKIST FOR BJORN AND ME AS IS CURRENTLY DISPLAYED AT THEIR WEBSITE AND SHOWROOM. ALL PHOTOS AND STOCK LISTED ON EXPECTANT BRIDES WEBSITE AND SHOWROOM IS NOT A TRUE REPRESENTATION OF THE BJORN AND ME PRODUCTS. WE ADVISE THAT YOU CONTACT US PRIOR TO PLACING ORDERS WITH EXPECTANT BRIDE FOR THE BJORN AND ME RANGE. PLEASE NOTE THAT CONSUMER DIRECT, TRADING STANDARDS AND IPO ARE AWARE SHOULD YOU ENCOUNTER ANY PROBLEMS.